🛒 Orders & Purchase
Q: How can I place an order?
👉 Simply choose your product, add it to the cart, and proceed to checkout.
Q: Do I need to register before placing an order?
👉 Yes, you need to create an account before placing an order. Registration helps us process your purchase, keep your order history, and provide better support.
💳 Payment
Q: What payment methods do you accept?
👉 Secure online payment via Thawani Pay. We also accept Visa debit and credit cards (processed securely).
Q: Do you offer Cash on Delivery?
👉 Currently, we only support secure online payment.
🚚 Shipping & Delivery
Q: How long does delivery take?
👉 Orders are usually delivered within 2–4 business days in Oman.
Q: Is delivery free?
👉 Delivery is free for orders above 35 OMR.
🔄 Returns & Exchange
Q: Can I return a product?
👉 Yes, within 14 days, if its not damaged
Q: Are custom-made items returnable?
👉 No, customized or made-to-order products cannot be returned, if there is mistake from costumer, other wise we accept.
📞 Customer Support
Q: How can I contact support?
👉 You can reach us via WhatsApp, Instagram, or Email.
