Return policy and condition
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
• The item must be unused, in its original condition, and free from any damage.
• It must be returned in its original packaging.
• Proof of purchase is required.
• You must contact us within 14 days of receiving the item.
Shipping Costs
• If you wish to return an item for a refund, you will be responsible for the return shipping cost.
• If you would like to exchange the item for another product, we will cover the shipping cost for the exchange.
Non-Returnable Items
• Custom or personalized products
• Items that have been customized based on your request (size, design, engraving, etc.)
• Items damaged due to misuse or improper handling
• Any product returned after 14 days of delivery
Refunds (if applicable)
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7 business days through the original payment method.
Contact Us
If you have any questions or need assistance, please contact us at z.mahmodvand1196@gmail.com or message in WhatsApp number : +968 97750843.
To start the return or exchange process, please fill out the return request form below.
We will review your request and respond as soon as possible.
